What ATS does Freshworks use?
Freshworks's public careers portal uses SmartRecruiters — confirmed by the apply-URL host jobs.smartrecruiters.com on 2026-08-12. Get an independent assessment of your resume below, with no signup required. Add the job description for feedback on that role. Your score uses ResumeAI's rubric, not Freshworks's private hiring rules.
Which ATS do other Enterprise Software companies use? →
State of ATS 2026: Workday runs 48.2% of 421 re-verified large employers (October 2026). The verified sample skews toward vendors with public job APIs.
How do I get my resume past Freshworks's ATS?
Freshworks screens applications with SmartRecruiters, verified against Freshworks's live careers portal in ResumeAI's State of ATS 2026 audit. Mirror the exact wording from Freshworks's job posting — SmartRecruiters ranks resumes on keyword match. Quantify every bullet with a number (revenue impact, scale, efficiency gain) — Freshworks recruiters scan in 6 seconds. Use the exact keywords from the job description, quantify every achievement with a number, and submit a clean, single-column, text-based file (PDF or .docx) so the parser captures each section. Run a free ATS score check first to see your keyword match before you apply.
Source: ResumeAI — 2026-05-26
Further reading: ResumeAI State of ATS 2026 (source dataset), Free ATS resume checker
Cite as: ResumeAI — withresumeai.com
About Freshworks's ATS System
Our record identifies SmartRecruiters on Freshworks's public careers portal. An ATS helps manage applications, but the hiring team decides how to review them. Portal evidence does not reveal a keyword cutoff, a proprietary scoring formula, or whether your application will be seen.
See what ResumeAI's score measuresResume examples for roles at Freshworks
Explore examples for these enterprise software roles. Use the templates as a starting point, then adapt them to the job posting and your actual experience.
Resume preparation tips for Freshworks
Mirror the exact wording from Freshworks's job posting — SmartRecruiters ranks resumes on keyword match
Quantify every bullet with a number (revenue impact, scale, efficiency gain) — Freshworks recruiters scan in 6 seconds
Highlight SaaS, Cloud, SQL prominently in a dedicated Skills section
Submit a clean, single-column, text-based PDF — SmartRecruiters parses these most reliably
General ATS Best Practices
Frequently asked: Freshworks resume & hiring
What ATS does Freshworks use?+
Freshworks's public careers portal uses SmartRecruiters, according to our portal verification. This identifies the public application software, not the employer's private screening rules. ResumeAI provides its own independent resume assessment; there is no universal keyword-match score that guarantees recruiter review.
How should I choose keywords for a Freshworks resume?+
Start with the specific Freshworks job posting. Our Enterprise Software examples include terms such as SaaS, Cloud, SQL, Agile, API Integration, Customer Success, but the relevant requirements differ by role. Include a skill, tool, or certification only when you actually have it, and show where you used it in your experience.
What format should my Freshworks resume be in?+
Follow the file requirements in Freshworks's job posting or application form. When PDF and DOCX are accepted, use selectable text, clear headings, and readable dates. Check any fields populated from your file before submitting. Our checker assesses extracted text and does not test the file in Freshworks's own software.
How long does it take to hear back from Freshworks?+
We do not have verified response-time data for Freshworks. Timing depends on the role, application volume, and hiring team. Check your confirmation email and application portal for updates, and follow any timeline the employer provides. A ResumeAI score cannot predict when or whether a recruiter will respond.
Does Freshworks use Workday?+
Our public careers-portal record identifies SmartRecruiters rather than Workday for Freshworks. Employers can use multiple tools or change vendors; this record does not establish every system used internally. Follow the requirements in the specific job posting.
Does Freshworks use Greenhouse?+
Our public careers-portal record identifies SmartRecruiters rather than Greenhouse for Freshworks. Employers can use multiple tools or change vendors; this record does not establish every system used internally. Follow the requirements in the specific job posting.
Does Freshworks use Lever?+
Our public careers-portal record identifies SmartRecruiters rather than Lever for Freshworks. Employers can use multiple tools or change vendors; this record does not establish every system used internally. Follow the requirements in the specific job posting.
Does Freshworks use iCIMS?+
Our public careers-portal record identifies SmartRecruiters rather than iCIMS for Freshworks. Employers can use multiple tools or change vendors; this record does not establish every system used internally. Follow the requirements in the specific job posting.
Does Freshworks use Ashby?+
Our public careers-portal record identifies SmartRecruiters rather than Ashby for Freshworks. Employers can use multiple tools or change vendors; this record does not establish every system used internally. Follow the requirements in the specific job posting.
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