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Frequently Asked Questions

Everything you need to know about ResumeAI, ATS scoring, and building a better resume.

ATS & Resume Scoring

What is an ATS (Applicant Tracking System)?
An ATS is software used by employers to collect, sort, and rank job applications. Over 98% of Fortune 500 companies use an ATS. It scans your resume for keywords, formatting, and relevance to the job description before a human ever sees it.
How does the ATS score checker work?
Our ATS checker analyzes your resume against a job description using AI. It checks keyword matches, formatting compatibility, section completeness, and content quality, then gives you a score from 0-100 with specific suggestions for improvement.
What ATS score do I need to get an interview?
Aim for 80% or higher. Scores above 75% generally mean your resume has the right keywords and formatting to pass initial ATS screening. However, thresholds vary by company — some set cutoffs at 60%, others at 85%.
Is the ATS checker free?
Yes! 3 ATS checks a day with no account, 10 a day with a free account. Pro and Premium users get unlimited ATS checks plus AI-powered keyword fixes.
Can ATS reject my resume because of formatting?
Mostly yes — tables, text boxes, images, headers/footers, and full two-column layouts can all confuse ATS parsers. Our templates keep the body in a single column with standard section headings, and every downloaded PDF carries a real text layer written in reading order, so a parser extracts your actual content rather than trying to read a picture of it.
Does the ATS checker work for any job?
Yes. Paste any job description alongside your resume and get a match score. It works for every industry and role — tech, healthcare, finance, marketing, and more.

AI Resume Builder

How does the AI resume writer work?
Enter your job title, company, and a brief description of what you did. Our AI generates professional, achievement-oriented bullet points with metrics and action verbs. You can also improve existing bullets by having the AI rewrite them.
Which AI model do you use?
We use Claude by Anthropic — one of the most advanced AI models available. Free users get Claude Haiku (fast and accurate), while Premium users get Claude Sonnet (higher quality writing).
Will my resume sound generic or AI-written?
No. The AI generates content based on your specific experience, role, and industry. Each bullet point is tailored to your input. We recommend reviewing and personalizing the suggestions to match your voice.
How many AI generations do I get?
Free plan: 2 AI generations per month. Pro plan: 50 per month. Premium plan: unlimited AI generations.
Can I upload my existing resume?
Yes. Upload a PDF or paste your resume text, and our AI will parse it into editable sections. You can then improve it with AI suggestions and ATS optimization.

Templates & Export

Are the resume templates ATS-friendly?
Yes. All 9 templates are designed to be fully parseable by ATS software. They use clean layouts, standard fonts, and proper section headings that ATS systems can read reliably.
Can I export my resume as PDF?
The free plan lets you build your resume and see a live preview. Downloading the finished file — clean PDF, and DOCX (Word) on Pro and Premium — is paid: the $12.99 Pro Pass is 7 days of full Pro with no subscription, or start Pro at $0.99 for your first month, then $19.99/mo. This is how we keep the builder and the ATS checker free for everyone.
Can I download my resume for free?
Building and previewing your resume is free, including 3 ATS checks a day with no account, 10 a day with a free account. Downloading the finished, ready-to-send PDF or Word file is paid: the $12.99 Pro Pass is 7 days of full Pro with no subscription, or start Pro at $0.99 your first month, then $19.99/mo, cancel anytime. You only pay for the final file, never to do the work.
Can I use different templates for different jobs?
Yes. Pro and Premium users have access to all 9 templates and can switch between them at any time. Your resume content stays the same — only the design changes.

Pricing & Account

Is ResumeAI free to use?
Yes! Building your resume is completely free — no signup or credit card needed to start. The free plan includes 2 resumes, 2 templates, 2 AI generations, 3 ATS checks a day with no account, 10 a day with a free account, and a live preview. Downloading the finished PDF or Word file (and unlocking all premium templates) is paid: the $12.99 Pro Pass is 7 days of full Pro with no subscription, or start Pro at $0.99 for your first month, then $19.99/month. Cancel anytime.
How much does the Pro plan cost?
Pro starts at $0.99 for your first month, then $19.99/month — or $9.99/month billed annually. It includes unlimited resumes, all 9 professional templates, 50 AI generations per month, unlimited ATS checks, Tailor to Job, and clean PDF and Word (DOCX) downloads of your finished resume. Prefer no subscription? The $12.99 Pro Pass is 7 days of full Pro, paid once, never auto-renewing. Cancel a subscription anytime.
Can I cancel my subscription anytime?
Yes. Cancel anytime from your account settings. You'll keep access to your paid features until the end of your billing period.
Do you offer refunds?
We offer a full refund within the first 14 days of any paid plan if you're not satisfied. Contact us at contact@withresumeai.com.

Privacy & Security

Is my resume data secure?
Yes. We use Supabase (built on PostgreSQL) with row-level security. Your resume data is encrypted in transit and at rest. We never share your personal information with third parties.
Can I delete my account and data?
Yes. You can delete your account from the settings page. All your resume data will be permanently removed from our servers.
Do you use my resume to train AI models?
No. Your resume data is never used to train AI models. It is only processed to generate your requested content and is not retained by the AI provider.

Still have questions?

Email us at contact@withresumeai.com or get started for free.