Customer Success Manager resume keywords
Core keywords are the skill list on the Customer Success Manager resume example. Supporting keywords are skills-catalog entries that name this role.
See the matching Customer Success Manager resume example. For which applicant tracking systems large employers use, read the State of ATS 2026 report.
Check your Customer Success Manager resume
The ATS checker opens with Customer Success Manager filled in as the target role, along with the keyword list on this page. Paste your resume there. Free, no signup.
Counted on 2026-10-10 from 146 public job postings whose titles match Customer Success Manager. Those postings came from Ashby, Greenhouse, Lever, and SmartRecruiters. A posting is counted for this role when the longest published job-title phrase in its title is Customer Success Manager. The crawl queried Greenhouse, Lever, Ashby, and SmartRecruiters for 133 employers in the State of ATS 2026 dataset that use those vendors, and for 279 additional public boards from the extended coverage tier. The extended boards are not part of the 738-company statistics. 361 boards returned postings out of 412 boards attempted, and 46923 postings were scanned. HTML was stripped before counting, and each posting counts once per term. Phrases beyond the published skill list are the most common two- and three-word phrases in the matched postings. Posting text is not stored. A role page shows these percentages only when at least 30 descriptions were counted.
These are the terms to put on the resume when they match work you have done.
- Account Management
60% of 146 recent postings mention Account Management.
- Onboarding
38% of 146 recent postings mention Onboarding.
- Retention
55% of 146 recent postings mention Retention.
- Upselling
0% of 146 recent postings mention Upselling.
- Health Scores
1% of 146 recent postings mention Health Scores.
- QBRs
5% of 146 recent postings mention QBRs.
- Customer Training
0% of 146 recent postings mention Customer Training.
- CRM
9% of 146 recent postings mention CRM.
- Product Adoption
16% of 146 recent postings mention Product Adoption.
- Advocacy
22% of 146 recent postings mention Advocacy.
- Customer Retention
14% of 146 recent postings mention Customer Retention.
- Customer Service
3% of 146 recent postings mention Customer Service.
- Braze
7% of 146 recent postings mention Braze.
These phrases showed up often in the matched postings and are not already on the published skill list.
- customer success manager
78% of 146 recent postings mention customer success manager.
- business reviews
65% of 146 recent postings mention business reviews.
- long term
57% of 146 recent postings mention long term.
- track record
48% of 146 recent postings mention track record.
- trusted advisor
47% of 146 recent postings mention trusted advisor.
- cross functional
42% of 146 recent postings mention cross functional.
- business outcomes
38% of 146 recent postings mention business outcomes.
- customer facing
38% of 146 recent postings mention customer facing.
- facing role
36% of 146 recent postings mention facing role.
- best practices
35% of 146 recent postings mention best practices.
- success plans
32% of 146 recent postings mention success plans.
Where to place them
- 1
Headline
Put the target title and two core terms on the line under your name: Customer Success Manager | Account Management | Onboarding.
- 2
Skills
List the core terms together in the skills section: Account Management, Onboarding, Retention, Upselling, Health Scores, QBRs, Customer Training, CRM, Product Adoption, Advocacy.
- 3
Experience
Use Account Management, Onboarding, Retention inside bullets for work you did in this role, next to the result.
- 4
Supporting terms
Add these in the skills section or a bullet when you have used them: Customer Retention, Customer Service, Braze.
These lines are already published on the Customer Success Manager resume example. Use them as a pattern for where a keyword sits next to a result, and replace the details with your own.
- Managed portfolio of 80+ accounts totaling $5M ARR with 95% gross retention rate
- Drove product adoption increasing average feature usage by 40% across customer base
- Conducted quarterly business reviews identifying $1M+ in expansion opportunities
- Built customer health scoring model predicting churn with 85% accuracy enabling proactive intervention
Questions about Customer Success Manager keywords
What keywords should a Customer Success Manager resume include?
Core keywords for a Customer Success Manager resume are Account Management, Onboarding, Retention, Upselling, Health Scores, QBRs, Customer Training, CRM, Product Adoption, Advocacy. Core keywords are the skill list on the Customer Success Manager resume example. Supporting keywords are skills-catalog entries that name this role. Percentages are the share of 146 public postings fetched on 2026-10-10 whose titles match this role.
Where should Customer Success Manager keywords go on a resume?
Headline: Put the target title and two core terms on the line under your name: Customer Success Manager | Account Management | Onboarding. Skills: List the core terms together in the skills section: Account Management, Onboarding, Retention, Upselling, Health Scores, QBRs, Customer Training, CRM, Product Adoption, Advocacy. Experience: Use Account Management, Onboarding, Retention inside bullets for work you did in this role, next to the result. Supporting terms: Add these in the skills section or a bullet when you have used them: Customer Retention, Customer Service, Braze.
How do I check a Customer Success Manager resume?
Open the free ATS checker with Customer Success Manager prefilled, paste your resume, and compare it with the keyword list on this page.